We currently offer three ways of uploading files – Simple, Advanced or FTP.
If you have never heard of FTP before, then you should probably just use the Simple or Advanced uploaders. Click on “Upload Method Comparisons” below for the differences between the three upload methods.
But if you’d like to learn how to upload files using FTP software or are having problems with the Simple or Advanced uploaders, tutorials on how to use all three are below labeled “Using the Simple Uploader”, “Using the Advanced Uploader” and “Upload Using FTP Software”.
NOTE: You are not required to have an account / login to upload files unless you select the FTP upload method. We do recommend you create an account though, because if you login before filling out the upload form – all the contact information fields will be auto-filled for you.
- Upload Method Comparisons
You can only upload files with the Simple Uploader, you cannot select a folder to upload like you can with the Advanced Uploader. Though you can select multiple files at a time by holding the shift key.
Flash will be required to use the Simple Uploader if your browser is not equal to or greater than these versions:
- Internet Explorer 9
- Firefox 3.5
- Safari 4.0.4
- Google Chrome 4
If your browser version is older than the versions listed above, the Simple Uploader will detect if you do not have Flash installed and will give you a link to install it.
For best results, we recommend you update your browser to a version equal to or greater than the above. But this is not required, the uploader will still work regardless of your browser version.
The maximum file size you can upload using the Simple Uploader is 900MB (megabytes) – this limit is only on a per file basis. You can upload as many files as you like.
Depending on your browser and version – Drag and Drop may be possible. The center of the uploader will say “Drag files here”.
If you have a slow internet connection (or it is prone to randomly disconnecting) and are trying to upload files larger than 20MB – then you should consider using the Advanced Uploader or FTP instead. The Advanced Uploader breaks large files into 1MB chunks before uploading and FTP software supports Pause and Resume.
The Advanced Uploader requires what’s called “Java” to run. It will need permission to access your file system to be able to upload your files.
You should see a popup dialog that will have one of these buttons: “Allow”, “Trust” or “Run”. You must allow the Java applet to run or you will not be able to upload your files.
This uploader can accept files and/or folders. When you select a folder it will upload all the files within that folder – and the folder (as well as any sub folders) will be re-created on the server during upload.
The Advanced Uploader handles slower internet connections and very large file sizes better than the Simple Uploader. The reason is because it splits files up into 5MB (megabyte) chunks before uploading. There’s less chance of a broken connection or timeout when sending in smaller increments.
This is what you should see when the Java applet has loaded correctly:
After double-clicking the image “JumpLoader”, you will then be able to upload files/folders:
You will need a login to upload using FTP – after selecting the FTP upload method you will then be able to either login or create an account / login.
Uploading by FTP is by far the most stable of any file uploading technology.
This is the recommended option for large size and number of files – though it is NOT required.
The Simple and Advanced uploaders can upload large size and number of files as well – but they do not support pause and resume like FTP software does. This is most beneficial for slow internet connections or random internet disconnects.
The FTP Server connection details will show after selecting FTP as the upload method
Most FTP client software allows you to paste in a full FTP login link to connect to the FTP server. We give you a pasteboard icon next to each field required to connect to the FTP server.
You may copy/paste each field one a time or copy/paste the Full FTP Link (fastest and recommended option) into the “Server”, “Host” or “Quick Connect” field in your FTP software.
As shown below when you mouse-over a pasteboard icon it will say “copy to clipboard” and once clicked it will then say “copied!”.
FTP Software Options:
Windows / PC:
- WS_FTP Professional (free for 30 days then $54.95)
- FileZilla (free)
- SmartFTP (free for 30 days then $36.95)
- Using the Simple Uploader
- Using the Advanced UploaderComing Soon…[/raw] [raw]
Mac OS Lion
If the Drag & Drop Uploader does not load and instead shows “Inactive Plugin“
- Double-click “Inactive Plugin” and then click “Enable”.
- You will then need to Quit your browser and re-open.
Misc problems that can happen
- With any web browser – you should see a dialog asking you to allow the applet to run. If you do not click “Allow”, the applet will fail and you’ll need to restart your web browser to upload files.
- If you do not see something that looks like the image below – the applet did not load.
- Usually closing your browser and re-opening will work.
- If not, then your version of Java is probably out-of-date. Click the Apple icon in the top left corner and then click “Software Update…”
- If you see any updates mentioning “Java” – you should select those updates. Keep running “Software Update” until you no longer see any updates with the word “Java” in them.
Out of date Java
If you do not update your computer frequently, then you may see “The Java plugin-in is out of date“.
- You can force load the uploader by right-clicking this message and then clicking “Run this plugin”.
- This is not recommended though, you should instead update your version of Java by Clicking Here.
- Upload Using FTP SoftwareComing Soon…